Why you shouldn’t get your car dealer to repair your auto glass

When something goes wrong with a newish car, the first question most people have is whether their dealership can carry out the repairs. The short answer is that yes they can. But that doesn’t mean it’s better than going to a specialist dealer.

Most people don’t want to go into detail about their car. They just want to get it fixed in the best and quickest way possible, whoever does it. It’s no different whether you want to get a dent repaired or the windshield replaced.

When it comes to windshield replacement, most car owners have two options: get a car dealership to do it or turn to a specialist. If you don’t know where to turn, we outline the differences between each service below.


Using a car dealer

Car dealerships are absolutely able to replace your windshield. Most work exclusively with OEM glass — that’s glass ordered directly from the manufacturer.


Using a car glass specialist

Unlike dealerships, auto glass specialists will offer a range of services. They can repair and replace your windshield. They will also give you several different options when it comes to replacing the glass, including OEM and aftermarket alternative. These services can be completed very quickly at their shop and some may even offer a mobile service.


Which option is the best to trust?

When it comes to deciding who to trust with your windshield replacement, there are a couple of things that you should bear in mind. Using an auto glass specialist will often be cheaper and sometimes more convenient. You can also guarantee that it will be replaced by an expert.  

It will typically cost less to get your windshield replaced by an auto glass expert. Most dealerships will add a premium to the price because they don’t specialize in that service and therefore don’t have the economies of scale needed to make it cheaper. In some cases, dealerships will even subcontract the job out to a specialist and add their cut on top.

Another reason for the increased price is the type of glass that is used. Dealerships will have to pay more for OEM glass, whereas auto glass specialists can order cheaper aftermarket glass if they like. Even if customers do want OEM glass, auto glass specialists will have the connections to get the best price possible.

If it’s a matter of convenience, it’s almost always better to use an auto glass specialist. Not only are their shops typically more accessible, they should also be able to get the job done quicker than dealerships. Again, this can be a result of dealerships sub-contracting it out, but it’s also a case of auto glass shops having specialists on site all the time, ready to get to work at a moment’s notice.

If you’re looking for an auto glass specialist to repair or replace your windshield, get in touch today.